Changed your mind?

You can return any unopened and unused items back to us at your own cost within 14 days. We advise you get a certificate of postage from your local post office as proof of posting or send it tracked delivery. If your item goes missing on its way back to us we will not be able to issue a refund without a proof of posting. 

Damaged in transit?

Please email info@lgbeauty.com quoting your order number and include a picture of the damaged item. We will then either ship a new item to you or refund you. A new item will be shipped in the same way as your original order and the same estimated delivery times will re-apply. No postage charges will apply for replacing a faulty product. If you send us a picture of the faulty item there will be no need to return this to us. If you can't supply a picture of the fault or send the item back to us we will not be able to refund or replace.

Missed the postman?

Check for a card left by your postman and arrange re-delivery yourself. If you don't pick this up from your post or sorting office and it's sent back to us we will automatically refund your order minus original postage costs. We do not send orders out twice. This also applies if you have mis-spelt your address when ordering or missed part of your address and delivery fails.

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You must advise us of returning, damage or faults within 14 days and when returning the product must be unopened (any beauty products must sealed for hygiene purposes if you've changed your mind) and in it's original packaging. We will not refund tan orders where you don't get the desired colour as tan will take differently on different skin.

You have another 14 days to get the item back to us.

Once we have received your items you will be refunded within 5 working days. Money is usually back in your account straight away but can take up to 5 working days to be refunded from the system.

The quickest way to resolve any queries about returns or damaged items is via email - we aim to respond within 48 working hours (excluding weekends and bank holidays).